Follow the steps below to setup Google Sync on your iPhone, iPad, or iPod Touch.
Requirements and Backing Up Data
1. Google Sync is only supported on Apple iOS versions 3.0 and above. You can check your current version by going to Settings > General > About > Version. If you’re running an iOS before 3.0, upgrade to the latest iOS on Apple’s site: http://www.apple.com/ios/ before setting up Google Sync.
2. Perform a sync with iTunes to ensure that Contacts and Calendars from your iOS device are backed up to your computer. Learn more about backing up your Contacts and Calendars.
3. If your business, school, or organization uses Google Apps, your administrator will need to have Google Sync enabled before you can take advantage of this feature. Note that after you set up Google Sync, your administrator may also have additional device management capabilities (such as remote wipe or password requirements). Click to learn more or contact your administrator.
1. Open the Settings application on your device’s home screen.
2. Open Mail, Contacts, Calendars.
3. Press Add Account….
4. Select Microsoft Exchange. iOS 4.0+ allows multiple Exchange accounts. However, if you’re on a device that doesn’t let you add a second account, you could also use CalDAV to sync Google Calendar andIMAP to sync Gmail.
Enter Account Info
5. In the Email field, enter your full Google Account email address. If you use an @googlemail.com address, you may see an “Unable to verify certificate” warning when you proceed to the next step.
6. Leave the Domain field blank.
7. Enter your full Google Account email address as the Username.
8. Enter your Google Account password as the Password.
Notes about passwords:
- Be sure that you have a strong password for your Google Account.
- If you see an error message saying “Invalid Password”, you may need to unlock your account by solving a short CAPTCHA. Go to https://www.google.com/accounts/UnlockCaptcha.
- If you are a 2-step verification user, please use an application-specific password instead of your regular password in this field.
9. Tap Next at the top of your screen.
9a. Choose Cancel if the Unable to Verify Certificate dialog appears.
10. When the new Server field appears, enter m.google.com.
11. Press Next at the top of your screen again.
Set up “Send Mail As” feature
Enable Mail and Calendar
12. Select the Google services (Mail, Calendar, and Contacts) you want to sync. To receive and respond to meeting requests on your device, both Mail and Calendar need to be turned on, and New Invitationsneeds to be enabled in your Google Calendar settings.
To enable New Invitations, sign in to your Google Calendar using the web browser on your phone or computer. Go to Calendar Settings > Calendars > Click on the Notifications for the calendar you want to sync. Under Email check New Invitations (and any of the other Invitation settings you want enabled), and click Save.
13. Unless you want to delete all the existing Contacts and Calendars on your phone, select the Keep on my iPhone (or iPad or iPod touch) option when prompted. This will also allow you to keep syncing with your computer via iTunes.
If you want to sync only the My Contacts group, you must choose to Delete Existing Contacts during the Google Sync install when prompted. If you choose to keep existing contacts, it will sync the contents of theAll Contacts group instead. If there are no contacts on your phone, the latter will happen — the contents of your All Contacts group will be synced.
You’ve set up Google Sync! Synchronization will begin automatically if you have Push enabled on your device. You can also open the Mail, Calendar, or Contacts app and wait a few seconds to start a sync.
Next see Using Google Sync with iOS Calendar.
Choosing which calendars to sync
Google Sync can sync up to 25 Google Calendars with the Calendar app on your iOS device (your iPhone, iPad, or iPod touch).
To select which calendars to sync to your Apple device, follow these steps:
- Open the Safari browser on your device and go to http://m.google.com
- Sign in with your account and select your device from the list of devices you’ve set up for Google Sync.
- Bookmark this page so you can return to it easily.
If you use Google Apps, follow these steps:
- Open the Safari browser on your phone and go to http://m.google.com
- Click on Google Apps user? at the bottom of the screen.
- Enter your domain name (e.g., YourDomain.com).
- Click the Sync icon in your domain area (this section has a green background).
- Sign in if required.
- Select your device to configure Calendars.
Using Google Calendar on your iOS device
With Google Sync enabled, you can do the following actions in Google Calendar using your iOS Calendar app:
- Create events and edit event details.
- Respond to meeting requests and update your attendee status.
- Change your Alert Reminder Time, e.g. “30 minutes before”.
- See your list of pending invitations.
- When you’re invited to an event, it shows up as a ghosted entry in your calendar. If you chooseAccept or Maybe, it changes to solid, and if you Decline, the event is removed.
- A popup appears on your device when you’re invited to a meeting. Pressing View Event allows you to see the event details and respond to the invitation.
- To turn off this popup, go to Settings > Mail, Contacts, Calendar > New Invitations Alertand turn off the popup.
- When viewing meeting invitations in your iOS Mail app, the calendar icon at the bottom lets you view the event and update your attendee status.
- The badge on the Calendar app icon on your home screen updates with the number of pending invitations.
Google Sync for iOS devices is still in beta. We’re constantly working on improvements, but we’ve listed below some known limitations of Google Sync for iPhone, iPad, and iPod touch.
Known Issues with all iOS versions
- Invalid Password Prompt. If you see an error message that reads “Invalid Password”, it’s likely that you’ll need to unlock your account by solving a short CAPTCHA. Visit the appropriate link below and fill in your email address, password, and the letters in the CAPTCHA box:
General users and Google Apps customers: https://www.google.com/accounts/UnlockCaptcha
Google Apps customers not yet on the new infrastructure:https://www.google.com/a/your_domain.com/accounts/UnlockCaptcha. Be sure to replaceyour_domain.com with your actual domain name.
- iOS 5 only: iOS 5 has mailbox folder features not supported by Google Sync. In your Apple Mail client in iOS 5, you can create, delete, rename, and move a mail folder on your iOS device. These actions will only affect folders on your device, and these changes won’t sync with your Google Account.
- We currently don’t support editable drafts when composing email.
- When using Google Sync, certain actions in Gmail may have a different behavior than you’re used to. For instance, if you “delete” a message from your Inbox, the default action is that it will archive the message and not delete it. To delete the message, you need to select Enable “Delete Email As Trash” for this device in your Google Sync settings. See our complete list of how actions taken on your device affect your Gmail interface.
Calendar: Issues with Accepting/Declining events:
- iOS device can’t Accept/Maybe/Decline events from invitation emails received via POP3 polling.
- Accepting an event invitation from Google Calendar doesn’t dismiss the existing event invitation on the device.
- Secondary calendar events with invites are read-only on iOS devices. The device can’tAccept/Maybe/Decline events on secondary calendars.
- Accept/Maybe/Decline page has a field to Add Comments, but changes in this field will not be synced with Google Calendar.
Calendar: Issues with recurring events
- Attendee status changes may not sync. Under certain circumstances when you’re invited to a series of recurring events, choosing Save for all events after accept/maybe/decline will only apply the change to the one selected event.
- Imported recurring events may not sync. If you’ve imported calendar entries from another calendar system into Google Calendar, you may find that only the first occurrence of the event is synchronized, or – in some cases – the event may not be synchronized at all. Events which occur multiple times per month (for example “the first and last Monday of each month”) cannot be accurately represented in the Microsoft Exchange ActiveSync protocol. Recurring events created within Google Calendar will sync correctly.
- Duplicate event created when changes are made across daylight savings time. This issue arises If you edit an instance of the recurring event after the first event and remove the attendee, selecting Save for future events. In some cases, the iOS device doesn’t correctly make these changes, and two separate event series are created that overlap a day. This problem often affects events created in the GMT timezone when the series of events spans a Daylight Savings Time boundary.Example: If a series of recurring events is created in August and a change is made to an instance of the series in December, the iOS device will show both the original event and the changed instance in the Calendar application.
- Limited Contact Information. The iOS device can synchronize up to 3 email addresses. Phone number synchronization is limited to 2 Home numbers, 1 Home Fax, 1 Mobile, 1 Pager, 3 Work (one will be labeled ‘Company Main’) and one Work Fax number.
- iOS 4.0 only: Security restrictions force 1-min lockout. Many users are seeing an auto-lockout and password requirement, if the device is left idle for more than one minute (regardless of whether or not device management restrictions are set). This is due to a change in iOS4, and we are currently communicating with Apple for a fix. We’re also working on a short-term workaround in the meantime.
- Google Apps Issues? Google Apps Administrators should see Enable Google Sync for mobile devices.